These instructions can be used to update or reinstall the BIG X application on both company-issued iPads and personal devices. If there is a new version available, please try updating before reinstalling.
Warning: Before Uninstalling Big X you must Synchronise your data or your task information will be lost.
Please refer to here for more detailed information on synchronising 🔁 your data.
For Company issued iPad Devices
Step 1: Uninstalling the App
Once you have synchronised 🔁 your information, uninstall the app by tapping and holding the app until the 'delete/remove app' option appears. Tap delete/remove.
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Step 2: Open Company Portal
Locate the Company Portal application on your iPad and sign in using your BIG email address.
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Step 3: Sync your device
Navigate to the "Devices" tab at the bottom of the screen, then select "Check Status" to initiate the device synchronisation process.
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Step 4: Verify Device Synchronisation
The synchronisation process will begin. Once completed, the Last Sync date and time will be displayed, confirming when the device was most recently synchronised.
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Step 5: Verify BIG X Installation
Return to the Home Screen and confirm that the latest version of BIG X has been installed automatically. Once the installation is complete, the new BIG X icon will be available and ready to use.
Personal Devices
For iOS personal device users: Please update BIG X through the App Store: https://support.apple.com/en-au/102629
For Android lite app users: Please update BIG X lite through the Google Play Store: https://support.google.com/googleplay/answer/113412?hl=en
After installation, you should be able to then log into BIG X and synchronise 🔁 your tasks.
If you have issues or are unable to resolve these issues please contact ✉️ our technical support team.
Comments
5 comments
I have uninstalled pop5 and installed pop6 but no response from pop icon other than the front page which says pop.
I am using my own iPad mini which worked with pop5.
I need to update Big X
I need a tech person to ring Jo Mciver on 0438314334
I still need help my iPad set up with new one
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