When you double-click one of these file types:
Word document (.doc or .docx)
Excel (.xls or .xlsx)
PowerPoint (.ppt or .pptx)
You may experience these problems:
1. The file icon is blank or displays an incorrect image.
2. The file does not open.
To fix this:
For Windows:
1. Right-click the Microsoft Office file that you want to open.
2. Select Open with, and then click Choose default program....
3. In the Recommended Programs list, select the appropriate program to associate with the file.
4. Click to select the Always use the selected program to open this kind of file check box, and then click OK.
5. Your file icon should now display the correct image and it should open in the correct Microsoft Office program.
For Mac:
1. Right-click the file you want to open.
2. Click Get Info.
3. Where it says 'Open With', select the program you want to open the file.
4. Then click the 'Change All' button to make all the same file types use that program. (All Microsoft word files will be opened with Microsoft Word)
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