⚠️ Device has been damaged - Instructions

Step 1: Access the Request Form

Click the “Submit a Request” link located at the top-right corner of the page, or click this “Link.”

Step 2: Select the Main Issue

Choose “Tablet/Accessory Issue” as the main issue category.

Step 3: Enter Your BIG Email

Provide your BIG email address in the required field.

Step 4: Fill Out the Subject

Enter an appropriate subject for your request.

Step 5: Select the Issue Type

Under “Tablet/Accessory Issue,” select “Break/Issue.”

Step 6: Enter Your Employee Name

Provide your employee name in the designated field.

Step 7: Provide the iPad Serial Number

Enter the serial number of the iPad. Please click this “Link” for instructions on how to locate your iPad serial number.

Step 8: Describe the Issue

Provide a detailed description of the issue you are experiencing.

Step 9: Attach an Image

Attach a clear image showing the issue for reference.