*PLEASE NOTE EVERYTHING ON THE DEVICE WILL BE LOST. IF YOU HAVE ANYTHING YOU WISH TO SAVE TRANSFER BEFORE YOU BEGIN*
Method 1
Follow the video to factory reset your device.
PLEASE NOTE: If the following screen pops up, it means that you are signed in with a Samsung account. You will need to enter in a separate password for this account that you should already know. If you do not remember your password, please reset your device using Method 2.
Method 2
1. Ensure your device has at least 20% charge and power your device off.
2. Hold the Volume Up + Power + Home buttons for a few seconds until the Samsung logo appears and release.
3. Using the Volume buttons to navigate and the power button to select, choose the option “Wipe Data/ Factory Reset” then select Yes.
4. Once completed it should take you back to the original menu and select “Reboot System Now”.
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