Set up MFA using Microsoft Authenticator app

Multi–Factor Authentication (MFA)

Multi-Factor Authentication (MFA) is a requirement to access B!G applications. MFA provides an additional layer of security to protect B!G and your B!G account from unauthorised access.

Use this guide to set up MFA by installing the Microsoft Authenticator app on your smartphone and completing the MFA registration on your second device.

To Complete this task, you will need

1. Your B!G email address (e.g., firstname.lastname@brandinfluencegroup.com) and the password provided to you.
2. Your mobile phone or B!G iPad with internet access.
3. A second device (such as another mobile phone, iPad, or computer) with internet access. While you can use your phone for both steps, having a second device will make the setup process easier.
4. Approximately 5 minutes to complete the setup.

Instructions to setup up MFA

You only need to set up MFA once, using Microsoft Authenticator app on your smartphone and a web browser in your second device. After setup, do not delete/uninstall the app from your smartphone. You will need this app to verify your login when accessing big applications.

If you delete/uninstall the app from your smartphone, we will need to reset your account before you can follow these instructions again.

Note: When accessing BIG applications such as Outlook or B!G Vault, if you see an Action Required window (see image), it means Multi-Factor Authentication (MFA) has not been set up for your B!G account yet. MFA is now required for accessing your Microsoft services.

This instruction to set up MFA is in two parts: Part 1 is the installation of the app on your smartphone and Part 2 is to finish the registration using your second device.

If you already have Microsoft Authenticator app on your phone, please start from Part 2.

Part 1: Install the Microsoft Authenticator app on your smartphone.

1. On your mobile phone, Install the Microsoft Authenticator app. a) In your smartphone’s app store (such as Google Play or App Store), search for the free Microsoft Authenticator app as shown. Be aware! Microsoft Authenticator app is free and will not require a subscription.

Alternatively, you can get the app on your phone by scanning a QR code with your phone.   b) Check that your smartphone operating system will support Microsoft Authenticator, and install the app. Leave the app open and go to Part 2.

Part 2: Register Microsoft Authenticator on your second device.

Part 2 has 14 steps. Please follow all steps to ensure that registration is complete.

1. On your second device, open a web browser, (E.g., Chrome, Microsoft Edge, or Safari) and start an Incognito, InPrivate or Private window, see below

For Chrome (Mobile, iPad & Desktop) Open Chrome on your device. Tap the three-dot menu (⋮) in the top-right corner of the browser. Select New Incognito Tab (on mobile/iPad) or New Incognito Window (on desktop). You’re now in Incognito mode, which ensures a clean setup.

or For Safari (iPhone, iPad & Desktop)

1. Open Safari on your device.
2. Tap the Tabs icon (two overlapping squares) in the bottom-right corner (on iPhone/iPad) or top-right (on Mac).
3. Tap Private to switch to Private Browsing mode.
4. Tap Done to confirm, and you’re now in Private mode.

Please close any other active browser windows leaving only the current Incognito/ InPrivate/ Private window open.

• Type in this link into that window: https://aka.ms/mfasetup
• press Go (or Enter).

2. On your second device, at the Sign in window, sign in by entering your big email address and password.

3. On your second device, at the Action Required window, click Next.

4. On your second device, at the Start by getting the app window click Next.

5. On your second device, at the 5a) Set up your account window click Next.

 5b) You will be shown a QR code on your screen.

6. On your mobile phone, Open the Microsoft Authenticator app, allow notifications/ access to camera (if prompted), and

6a) Tap the + (Plus) sign 6b) Tap Work or School Account. 6c) Tap Scan QR code

7. On your mobile phone, use the Microsoft Authenticator app to scan the QR code shown on your screen.

The app should successfully add your work account on your smartphone.

8. On your second device, after your phone has recognised the QR code scanned, click Next.

If you are still unable to scan the QR code, click the ‘Can’t scan image?’ Option and follow the prompts.

If you are still unable to scan the QR code, click the ‘Can’t scan image?’ Option and follow the prompts.

9.

10. On your second device, at the Notification approved screen, click Next.

11. On your second device, at the Phone section, select country, type your mobile number and click Next.

12. On your mobile phone, you will receive a text message from Microsoft with 6 digits code, type that into your second device where it says to enter the code, and click next.

13. On your second device, at the Phone section, it will say verification complete, click Next and Click Done on Success Section.

14. On your second device, at the Success section, you have completed the setup, click Done.

Congratulations! 🎉

You have successfully registered your work account (B!G) for Multi-Factor Authentication (MFA) using the Microsoft Authenticator app on your mobile phone.